SKYLINE COMPUTERS WARRANTY
Skyline Computers provides a seller warranty for products purchased from us, including the brands we sell. The warranty is provided by Skyline Computers and is subject to the coverage and exclusions below.
WARRANTY DURATION
General Term
Skyline Computers provides a 6-month warranty for every product purchased from us, starting from the original date of purchase by the customer (the "Warranty Period").
We cannot be held liable for any indirect, incidental, or consequential losses arising from the use of its products. The entire liability of Skyline Computers shall be strictly and unequivocally limited to the price you paid for the product.
15-DAY RETURNS AND REFUNDS
In the event that the product you have received exhibits any of the following conditions:
- Faultiness
- Defects
- Incorrect specifications
- Doesn't meet your expectations
- Change of preference
Every product is covered by a 6-month warranty from the purchase date. Please contact us within 15 days of delivery to initiate an eligible return or refund request — reach us on WhatsApp (+971 56 689 5605), by phone at +971 6 533 3033, or by email at sales@skylinecomputer.ae.
The 15-day return period is separate from the 6-month warranty. Once the initial 15-day return period has passed, if you experience a covered hardware-related problem, you may request warranty support within the 6-month warranty period from the date of purchase. Available remedies are subject to inspection, stock availability, and the terms below.
What our warranty covers
Our warranty encompasses all functional aspects of the product when used normally. It applies exclusively to original, unaltered, and unmodified materials and craftsmanship. The warranty applies only for the products obtained and purchased from Skyline Computers.
What our Warranty excludes from coverage
It's important to note that this claim will become invalid if the product or any of its components are modified or damaged in any manner.
Over time, it's natural for products to undergo wear and tear when used. This can be considered part of the normal product lifecycle. Therefore, Conditions arising from your use of the product, which result in wear and tear, are not covered by the warranty.
Our warranty does not extend to cover any damage resulting from the abuse of the product, defects arising from improper or incorrect use, or misuse of the product by you. This includes, but is not limited to, the following:
- Misuse or mishandling of the product
- Exposure to any forms of excessive or abnormal conditions, including but not limited to excessive humidity, heat, contact with liquids, sand, or other contaminants, as well as excessive force and pressure, and similar situations.
- Damage or consequences resulting from exposure to natural forces of nature, including, but not limited to, flooding, droughts, earthquakes, or any other natural disasters.
- Installation and application failures
- Lack of maintenance and/or care
- Theft and loss of the product
- Normal wear-and-tear
- Negligence or accidents
- Alterations of the product by you and/or by a non-authorized third party
- Non-compliance with the manual instruction provided inside the packaging or on our website, when applicable and available
Under which conditions is the warranty applicable:
- You are able to present the official receipt of the product, clearly showing the product reference, the date and place of purchase, the retailer’s name and the price of the product.
- You can provide the relevant product for examination.
WARRANTY ASSESSMENT AND REMEDIES
This warranty applies only to products purchased from Skyline Computers, including the brands we sell.
If a defect covered by this warranty arises in a product purchased from Skyline Computers and a valid claim is received within the Warranty Period, we will at our discretion:
(i) repair the product using new or refurbished parts.
(ii) replace the product with a refurbished product.
(iii) refund the purchase price of the defective product.
We cannot guarantee that the exact specification, color, or product for the claim will be in stock at the time that your warranty claim is processed, in which case we will offer you to Select an alternative model of your preference within the same purchase price.
For the avoidance of doubt, the limited warranty does not cover damage that arose from negligence, misuse, wear-and-tear, or failure to follow the product instructions (e.g., dropping the product etc.).
